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Terms and Conditions
Terms and Conditions for Aurelius Cigars Website
These Terms and Conditions ("Terms") govern your use of the Aurelius Cigars website ("Website") and the purchase of cigars from Aurelius Cigars ("we" or "us"). By accessing our Website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or make a purchase.
1. Website Use:
a. Eligibility: You must be at least 21 years old to use our Website and make a purchase. By accessing our Website, you confirm that you are of legal age to purchase tobacco products in your jurisdiction.
b. Account Registration: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and ensuring that it is accurate and up to date.
2. Product Information:
a. Description: We strive to provide accurate and up-to-date information about our cigars, including descriptions, pricing, and availability. However, we do not guarantee the accuracy, completeness, or reliability of any information on our Website. We reserve the right to modify or discontinue any product without prior notice.
3. Ordering and Payment:
a. Order Acceptance: All orders placed through our Website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
b. Payment: Payment for orders must be made using the payment methods available on our Website. You agree to provide accurate and complete payment information and authorize us to charge the total amount of your order to the provided payment method.
4. Shipping and Delivery:
a. Shipping Restrictions: We only ship our cigars within [The United States]. It is your responsibility to ensure that the delivery address provided is accurate and accessible for delivery.
b. Shipping Costs and Times: Shipping costs and estimated delivery times will be provided during the checkout process. Please note that these estimates are subject to change and are not guaranteed.
5. Returns and Refunds:
a. Returns: Due to the nature of our products, we do not accept returns or exchanges unless the cigars are damaged or defective upon receipt. If you receive a damaged or defective product, please contact us within [3 business days] of delivery to arrange for a return or refund.
b. Refunds: If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow [2-3 business] for the refund to be processed.
6. Intellectual Property:
a. All content on our Website, including but not limited to text, images, logos, and trademarks, is the property of Aurelius Cigars and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from our Website without our prior written consent.
7. Limitation of Liability:
a. To the fullest extent permitted by law, Aurelius Cigars and its affiliates, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Website or the purchase of our products.
b. In jurisdictions where the exclusion of certain warranties or limitations of liability are not permitted, our liability shall be limited to the maximum extent permitted by law.
8. Governing Law and Jurisdiction:
a. These Terms shall be governed by and construed in accordance with the laws of [The state of New Jersey]. Any disputes arising out of or relating to these Terms or your use of our Website shall be resolved exclusively in the courts of [The state of New Jersey].
9. Changes to the Terms:
a. We reserve the right to modify or update these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on our Website. Your continued use of our Website after the posting of changes constitutes your acceptance of the updated Terms.
If you have any questions or concerns about these Terms and Conditions, please contact us at [customersupport@aureliuscigars.com]
Last updated: [Date]
Note: This sample terms and conditions document is provided for informational purposes only and should not be considered legal advice. We recommend consulting with a legal professional to ensure compliance with applicable laws and regulations.
Return and Refund Policy
Return and Refund Policy - Aurelius Cigars
Thank you for shopping at Aurelius Cigars. We strive to provide the highest quality products and excellent customer service. However, we understand that sometimes
returns and refunds may be necessary. Please review our policy below:
1. Returns
1.1. Eligibility:
- We accept returns within 14 days from the date of delivery.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
- Personalized or customized items are not eligible for return unless they are defective or damaged.
1.2. Return Process:
- To initiate a return, please contact our customer support team at [customersupport@aureliuscigars.com].
- Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
- Please ensure that the item is securely packaged to prevent any damage during transit.
1.3. Return Shipping:
- The customer is responsible for the return shipping costs unless the return is due to a defective or damaged item.
- We recommend using a trackable shipping method to ensure the safe return of the item.
1.4. Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method within [2-3 business days].
- Please note that shipping costs are non-refundable, and a restocking fee may be applied in certain cases.
2. Exchanges
2.1. Eligibility:
- We offer exchanges for defective or damaged items.
- To be eligible for an exchange, please follow the same eligibility criteria as mentioned in the Returns section.
2.2. Exchange Process:
- To initiate an exchange, please contact our customer support team at [customersupport@aureliuscigars.com].
- Provide your order number, a description of the item(s) you wish to exchange, and the reason for the exchange.
- Our customer support team will guide you through the exchange process and provide you with an exchange authorization if eligible.
- Please ensure that the item is securely packaged to prevent any damage during transit.
2.3. Exchange Shipping:
- The customer is responsible for the shipping costs associated with the exchange, unless the exchange is due to a defective or damaged item.
- We recommend using a trackable shipping method to ensure the safe delivery of the exchanged item.
3. Refunds on Sale Items
- Sale items are eligible for a refund based on the same conditions mentioned in the Returns section.
- The refund amount will be based on the sale price of the item, not the original price.
4. Non-Returnable Items
- The following items are non-returnable:
- Consumable products (e.g., cigars)
- Personalized or customized items (unless defective or damaged)
5. Contact Us
- If you have any questions or concerns about our return and refund policy, please contact our customer support team at [customersupport@aureliuscigars.com]. We are here to assist you.
Please note that this Return and Refund Policy applies only to purchases made directly from Aurelius Cigars. For purchases made through authorized retailers or distributors, please refer to their respective return and refund policies.
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