ShIPPING/Return/ Refund Policy

---

                                                                                                                                                            SHIPPING POLICY:

DOES AURELIUS CIGARS HAVE DELIVERY RESTRICTIONS?

Yes there are shipping restrictions. We only ship our cigars within [The United States] and there are states that we do not ship to such as [Hawaii and Utah]. It is your responsibility to ensure that the delivery address provided is accurate and accessible for delivery.

WHERE CAN I FIND OUT THE STATUS OF MY ORDER?

Once you place an order, a conformation email should be sent out with a tracking number and instructions to track your order. If you did not receive a confirmation email with the status of your order pertaining a tracking number and instructions, please be sure to contact are customer support email customersupport@aureliuscigars.com .

                                                                                                                    WHERE CAN I TRACK MY PACKAGE?

Your order will be packaged up and scanned by the shipping service and then  you will receive a  shipping conformation email. A link will then be provided in the email you received to track your package. If you are having trouble finding a tracking number or did not receive one please contact our customer support team customersupport@aureliuscigars.com

WHAT  DOES THE AURELIUS CIGARS PACKAGING PROCESS LOOK LIKE?

When it comes to your order, we make sure we provide the best possible service in the cigar industry. Our cigars at Aurelius Cigars are stored in a humidor with temperature and humidity control. It is even kept that way before we even receive our mouth watering cigars and up until we ship them out with a humidification pack. To make sure your cigars stay in the best condition, we have our product wrapped in a paper material or bubble wrap.    

WHAT SHIPPING SERVICES DOES AURELIUS CIGARS USE?

Currently we only use USPS and do not use any other postal service. All orders shipped require adult signature at Aurelius Cigars we try our best to give you the best customer service possible when dealing with certain rules and restrictions in states. Priority shipping a (1-3 day) process.

                                                                                                                                        RETURNS AND REFUND POLICY:

                                                                                                                       WHAT IF MY CIGARS ARRIVE DAMAGED?

We make sure to the best of our ability to ensure that your cigars arrive in absolute perfection. However, if this indeed does  happen make sure to contact our customer support email customersupport@aureliuscigars.com for further instructions. Please do not discard any of the materials such as the box it came in and or cigars because we may need to investigate the unfortunate circumstance. 

CAN I MAKE ANY RETURNS?

Due to the nature of our products, we do not accept returns or exchanges unless the cigars are damaged or defective upon receipt. If you receive a damaged or defective product, please contact us within [3 business days] of delivery to arrange for a possible return or refund at our customer support email. customersupport@aureliuscigars.com

IF I CONTACT FOR A REFUND AND IT  IS APPROVED  WHAT HAPPENS NEXT?

 If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow [2-3 business] for the refund to be processed. If you the customer claims for  a refund you must contact our customer support team customersupport@aureliuscigars.com and our support team will excel with further steps if approved.